| 1. I do not know your company other than through visiting this website. How can I feel comfortable buying a case from you?
Currently I am best known in the state of Arizona. I have a large number of players that carry my cases. I have excellent references available for you to communicate with by telephone, e-mail or written correspondence. Additionally, you can visit www.susiecuebilliards.com and read some of the many customer comments that I have received and that have been posted on that website.
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2.What is your warranty?
The owner receives a written one-year 100% warranty against defects in workmanship and material. Should you ever have a problem while under warranty, I will repair or replace your case at absolutely no cost to you.
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3. Is the one year warranty transferable?
Yes. Just let me know the new owner's name.
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4. What do you mean when you say a certificate of authenticity comes with my case?
Each custom cue case has a serial number within the case that is assigned to the owner of the case.
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5. What if I need repair work performed after the one year warranty has expired?
Should you ever have a problem with your case whether during the warranty period or after, I definitely want to know about it and take care of it. Specifically, after the warranty has expired, contact me on my toll free number, e-mail me or fax me regarding the details of your problem. I will estimate both the time needed and the cost of repair based on your information. With your approval, we can make arrangements to have the case shipped back to me for repair.
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6. How does shipping and handling work?
We have an account with DHL and USPS. You pay for shipping and handling on your initial order and on subsequent repair work AFTER your warranty has expired. I pay the shipping on repair work performed during the warranty period. You will know the exact cost of shipping prior to my starting your case or whenever shipping is involved in or out of warranty repair work.
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7. Do you have a satisfaction or money back guarantee?
Yes... within the first seven days of receiving your case, for any reason, you may return the case to me for a prompt refund. The case must be returned in the same condition that you received it.
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8. What is the procedure for ordering a case?
You can fax, email or use my toll free number to order a case. Of the three the best way is to call me toll free to discuss the details of your order. I will personally work with you throughout the entire order, creation and delivery process.
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9. Do you have a quality control program?
Yes. Me. You would not receive your new custom cue case unless I was proud of it.
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10. Do you ever discount your cases to the public?
No. I do not discount price, quality in material, workmanship or service.
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11. Do you ever discount the cases that are "off the shelf"?
I do not have "off the shelf" cases for sale. As you know, all my cases are designed by the individual for the individual. Occasionally however I do have display cases that were not made for any specific individual ...but rather for sales presentations, trade shows or for display in one of my authorized dealer retail outlets. If available, they are for sale.
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12. If I send you my case for repair work, when can I expect to get it back?
Typically, I try not to keep your case in the shop more than forty-eight hours for repair. Additionally, all cases delivered to the shop for repair work get a leather cleaning and conditioning treatment before being sent back to the owner. This is a free service for all my customers.
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13. Do I pay sales tax?
I only charge sales tax to residents of Arizona.
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14. What is the delivery time once the order is placed?
I will give you an expected delivery time when you place your order.
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15. What forms of payment do you accept?
Visa/Master Card, Discover, American Express, PayPal, Cashier's Check, Money Order, Wire Transfer or Personal Check.
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Call me at my toll free number. | 
